Delivery Information
Delivery Information
At Knowband, we aim to deliver your order safely and within the estimated delivery time. Please review the information below to understand our delivery process, timelines, and applicable charges.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we will begin processing it.
Orders are generally processed within [1–3 business days]. Orders placed on weekends or public holidays may be processed on the next business day.
You will receive an order confirmation by email, SMS, or other available communication channels after your order has been successfully placed.
Once your order has been shipped, we will provide shipping or tracking information where available.
2. Delivery Time
Estimated delivery time depends on your location and the availability of the products ordered.
Typical delivery timelines are:
Metro Cities: [2–5 business days]
Other Cities/Towns: [3–7 business days]
Remote or Extended Service Areas: [5–10 business days]
The delivery timeline shown at checkout may vary depending on the delivery address, courier service, product availability, and other operational factors.
These timelines are estimates and are not guaranteed delivery dates.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may offer:
Free shipping on orders above [₹ amount]
Standard shipping at [₹ amount]
Additional shipping charges for certain remote or special delivery locations
Shipping charges may vary depending on the order value, destination, package size, weight, or promotional offers.
4. Order Tracking
Once your order has been dispatched, you may receive a tracking number or tracking link through email, SMS, WhatsApp, or your account on our website.
You can use the tracking information to check the current status of your shipment.
Please allow some time after dispatch for the tracking information to become active in the courier's system.
5. Delivery Address
Please ensure that your delivery address, contact number, email address, and other order details are accurate and complete before placing your order.
We are not responsible for delays or failed deliveries resulting from:
Incorrect or incomplete address information.
Incorrect postal/PIN code.
Incorrect contact details.
Recipient being unavailable.
Refusal to accept the package.
Inability of the courier to access the delivery location.
If you need to change your delivery address after placing an order, please contact our customer support as soon as possible. Address changes may not be possible once the order has been shipped.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its delivery procedures.
If the recipient is unavailable, the courier may contact the recipient to arrange another delivery attempt.
If the order cannot be delivered after the applicable delivery attempts, the package may be returned to us.
Additional shipping charges may apply if you request the order to be re-shipped, where applicable.
7. Delayed Deliveries
While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
Severe weather conditions.
Natural disasters.
Transportation or logistics disruptions.
Strikes or other operational disruptions.
Government restrictions.
Public holidays.
High-volume periods and promotional sales.
Courier-related delays.
Incorrect or incomplete delivery information.
If your order is delayed beyond the estimated delivery period, please contact our customer support team with your order number so that we can assist you.
8. Damaged or Tampered Packages
Please check the package carefully when it is delivered.
If the package appears damaged, opened, or tampered with, we recommend that you:
Do not accept the package where possible.
Take photographs or videos of the package and packaging condition.
Contact our customer support team as soon as possible.
Provide your order number and relevant photographs/videos when requested.
Any damage-related claim will be reviewed in accordance with our applicable return and refund policy.
9. Partial Delivery
Some orders containing multiple products may be shipped in separate packages.
If your order is delivered in multiple shipments, you may receive separate tracking details for each shipment.
You will not be charged additional shipping fees for split shipments where the split shipment is initiated by us, unless otherwise stated at checkout.
10. International Delivery
If international delivery is available, additional terms may apply.
International orders may be subject to customs duties, import taxes, local taxes, clearance charges, or other fees imposed by the destination country.
Unless specifically stated otherwise, such charges are the responsibility of the customer.
Delivery timelines for international orders may vary depending on customs clearance and local delivery procedures.
11. Cash on Delivery
Where Cash on Delivery (COD) is available, eligibility may depend on the delivery location, order value, product category, and other applicable conditions.
COD may not be available for all products or locations.
Additional COD charges may apply and will be displayed at checkout where applicable.
12. Delivery to Remote Locations
Delivery to certain remote, rural, or restricted service areas may take longer than standard delivery timelines.
Additional shipping charges may apply to certain locations.
If our courier partner does not service the address provided, we may contact you to request an alternative delivery address or cancel the affected order and process the applicable refund.
13. Contact Us
If you have questions about your delivery or need assistance with an order, please contact us:
Please keep your order number available when contacting us so that we can assist you more quickly.
