Terms & Conditions
Terms & Conditions
Welcome to Knowband (“Website”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile application (if applicable), and related services (collectively, the “Platform”).
By accessing, browsing, registering on, or purchasing products through the Platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Platform.
1. Eligibility
You must be at least 18 years of age, or have the consent of a parent or legal guardian, to use the Platform and place orders.
By using the Platform, you represent that the information you provide is accurate, complete, and current.
We reserve the right to refuse service, cancel accounts, or cancel orders where we reasonably believe that these Terms have been violated.
2. Account Registration
Certain features may require you to create an account.
You are responsible for:
Providing accurate and complete registration information.
Maintaining the confidentiality of your login credentials.
All activities carried out through your account.
Informing us immediately if you suspect unauthorized access to your account.
You must not use another person's account without authorization.
We reserve the right to suspend or terminate accounts that contain false information, are used fraudulently, or otherwise violate these Terms.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications, and other information displayed on the Platform are accurate.
However:
Actual product colours may vary depending on your device or screen settings.
Minor variations in fabric, texture, stitching, print, or finish may occur.
Product images may be for illustrative purposes.
Availability, specifications, and product details may change without prior notice.
We do not guarantee that all product information will always be completely accurate, current, or error-free.
4. Product Availability
All products are subject to availability.
Adding an item to your shopping cart does not guarantee that the product will remain available until checkout or payment completion.
If a product becomes unavailable after you place an order, we may cancel that portion of the order and provide an appropriate refund for any amount already paid.
5. Pricing
Prices displayed on the Platform are generally shown in [INR / applicable currency] and may include or exclude applicable taxes, shipping charges, or other fees as indicated during checkout.
We reserve the right to change product prices at any time without prior notice.
In the event of a pricing or listing error, we reserve the right to correct the error and, where applicable, cancel an affected order and refund the amount paid.
Promotional prices and discounts may be subject to additional terms and conditions.
6. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation sent by us does not necessarily constitute final acceptance of the order.
We reserve the right to accept, reject, or cancel an order for reasons including:
Product unavailability.
Pricing or product information errors.
Payment-related issues.
Suspected fraudulent or unauthorized transactions.
Incorrect shipping information.
Violation of these Terms.
Operational or technical issues.
If an order is cancelled after payment has been received, the applicable amount will be refunded using the applicable payment method or process.
7. Payment
Payments may be processed through third-party payment gateways or other payment service providers.
You agree to provide valid and authorized payment information.
We do not knowingly retain complete payment card information unless required and permitted by applicable law and the relevant payment service provider's policies.
Your use of third-party payment services may also be subject to the terms and policies of those providers.
8. Shipping and Delivery
We will make reasonable efforts to deliver orders within the estimated delivery period displayed at checkout or communicated to you.
Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including:
Weather conditions.
Natural disasters.
Transportation delays.
Strikes or disruptions.
Government restrictions.
Incorrect or incomplete delivery information.
Courier or logistics delays.
You are responsible for providing a complete and accurate shipping address and contact information.
Additional shipping charges may apply to certain locations, products, or delivery services.
9. Delivery Acceptance
You should inspect the package and products upon delivery.
If the package appears damaged, tampered with, or otherwise compromised, you should report the issue to us as soon as reasonably possible and follow our applicable return or complaint procedure.
Where required, you may be asked to provide photographs, videos, packaging information, or other evidence to assist with the investigation.
10. Returns and Exchanges
Returns and exchanges are subject to our Return & Refund Policy.
Depending on the product and applicable policy, eligible products may be returned or exchanged within the specified period.
Products may need to satisfy conditions such as:
Being unused and unworn.
Having original tags attached.
Being returned in the original packaging.
Not being damaged, altered, washed, or otherwise used.
Being accompanied by the required invoice or order information.
Certain products may be non-returnable or non-exchangeable for hygiene, customization, clearance, or other legitimate reasons.
Please review our Return & Refund Policy before placing an order.
11. Refunds
Where a refund is approved, the refund will generally be processed according to our Return & Refund Policy.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.
Shipping charges, COD charges, handling charges, or other fees may be non-refundable where permitted by applicable law and disclosed to you.
12. Promotional Offers and Discounts
From time to time, we may offer promotional codes, discounts, cashback, gift vouchers, or other promotional benefits.
Promotions may be subject to:
Specific eligibility requirements.
Minimum purchase values.
Product or category restrictions.
Usage limits.
Expiry dates.
One-time or account-specific usage restrictions.
We reserve the right to modify, suspend, or withdraw a promotion where permitted by applicable law.
Unless expressly stated otherwise, promotional offers cannot be combined.
13. Gift Cards and Store Credits
Gift cards, vouchers, or store credits, if offered, may be subject to additional terms including validity periods, usage restrictions, and refund limitations.
Gift cards or store credits may not be exchangeable for cash unless required by applicable law.
14. User Content and Reviews
If the Platform allows you to submit reviews, photographs, comments, ratings, or other content (“User Content”), you are responsible for the content you submit.
You agree that your User Content:
Is accurate to the best of your knowledge.
Does not violate applicable laws.
Does not infringe third-party intellectual property or privacy rights.
Does not contain malicious code, spam, or fraudulent information.
Does not contain unlawful, abusive, defamatory, obscene, or misleading material.
By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, modify, and distribute that content for purposes related to operating, marketing, and improving our business, subject to applicable law.
We reserve the right to remove User Content that violates these Terms or applicable law.
15. Intellectual Property
All content available on the Platform, including but not limited to:
Logos.
Brand names.
Product photographs.
Images.
Graphics.
Designs.
Text.
Videos.
Software.
Website layout.
Product descriptions.
is owned by or licensed to [Company Name] and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit any Platform content without our prior written permission, except where permitted by applicable law.
16. Prohibited Use
You agree not to:
Use the Platform for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with the operation or security of the Platform.
Introduce viruses, malware, or other harmful code.
Use automated systems to scrape or collect Platform data without authorization.
Create fraudulent accounts or place fraudulent orders.
Use stolen or unauthorized payment information.
Resell products without authorization where such activity is prohibited.
Attempt to circumvent promotional, pricing, purchasing, or account restrictions.
We may take appropriate action against users who violate these restrictions.
17. Third-Party Links and Services
The Platform may contain links to third-party websites, payment providers, social media platforms, logistics providers, or other services.
We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.
Your use of third-party services may be governed by their own terms and policies.
18. Privacy
Your use of the Platform is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and process personal information.
By using the Platform, you acknowledge that you have read and understood our Privacy Policy.
19. Disclaimer
To the maximum extent permitted by applicable law, the Platform and its content are provided on an “as available” and “as is” basis.
We do not guarantee that:
The Platform will always be available or uninterrupted.
The Platform will be free from errors.
All information will always be complete, accurate, or current.
The Platform will be completely free from viruses or other harmful components.
Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable law.
20. Limitation of Liability
To the maximum extent permitted by applicable law, [Company Name] and its directors, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Platform or purchase of products.
Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.
Nothing in these Terms limits liability where such limitation is prohibited by law.
21. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless [Company Name], its affiliates, directors, employees, officers, and service providers from claims, losses, liabilities, damages, and expenses arising from:
Your violation of these Terms.
Your misuse of the Platform.
Your violation of applicable law.
Your infringement of third-party rights.
Information or User Content submitted by you.
22. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, epidemics, pandemics, war, terrorism, government restrictions, strikes, transportation disruptions, internet failures, power failures, or failures of third-party service providers.
23. Suspension or Termination
We may suspend or terminate your access to the Platform or account where we reasonably believe that you have:
Violated these Terms.
Engaged in fraudulent or unlawful activity.
Misused the Platform.
Attempted to compromise Platform security.
Provided false or misleading information.
Termination will not affect rights or obligations that arose before termination.
24. Changes to These Terms
We may update or modify these Terms from time to time.
Changes will become effective when posted on the Platform unless otherwise specified.
Your continued use of the Platform after the updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
25. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India, unless otherwise required by applicable law.
Subject to applicable consumer protection and other mandatory laws, disputes arising from or relating to these Terms or your use of the Platform shall be subject to the jurisdiction of the courts located in [City, State, India].
26. Consumer Rights
Nothing in these Terms is intended to exclude, restrict, or limit any statutory rights or remedies available to consumers under applicable law.
If any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of that conflict.
27. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.
28. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and [Company Name] regarding your use of the Platform.
29. Contact Us
If you have any questions, concerns, complaints, or requests regarding these Terms, please contact us.
